Ethernet cables that are Cat 5 or below limit the speed to 100Mbps or less. If you have Fibre broadband, check the category of the cable connecting your fibre box (ONT) to your modem. There are a few factors that could limit your internet to a speed that is lower than your plan speed: We recommend you run one of them during Measuring Broadband New Zealand's peak time, which is between 7pm and 11pm Monday to Friday. Run speed tests at different times of the day. Repeat the test a couple of times to get an average speed. We recommend disconnecting all the other devices you have connected to WiFi before running the test.ĥ. If you're running a speed test on a device connected via WiFi, close all other apps on that device. Just remember to turn it back on again after the test. You can turn off your modem's WiFi to stop other devices connecting. Then restart your browser to run the speed test. If you're using a computer connected via an ethernet cable, close all applications, browser windows and tabs. We recommend only having one computer, tablet or mobile connected to the internet while you're running a speed test. Being further away from the modem can also reduce the speed you'll see in the test.įor more information about running tests via WiFi, see our understand WiFi speeds page.

If you're running your speed test on a device connected via WiFi, the speed you get may be lower than you'd get over ethernet.

You'll find its category (for example, Cat 5, Cat 5e, Cat 6 or Cat 6e) printed along the cable. One end goes into your device and the other into your modem. Ethernet cables that are Cat 5 or below limit the speed to 100Mbps, so the results you get may not be accurate.Īn ethernet cable has an RJ45 plug on each end. It's best to run your speed test on a computer or laptop connected to your modem by an ethernet cable that's Cat 5e or above. There are three options: Spark New Zealand Auckland, Spark New Zealand Wellington and Spark New Zealand Christchurch.

Test your speed at Ĭhoose your nearest Spark server from the drop-down menu. You can also test your speed on the Speedtest website, but using a browser can reduce the speed shown when the connection goes above 100Mbps. For best results, we recommend the following:įor the most accurate results, download the Speedtest app and use it to measure your speed. Measure the download and upload speeds of your internet by taking a speed test. Learn how to use the Check Connection tool Test your speed This tool automatically checks your home network and broadband connection for problems. Prior to testing your speeds, we recommend trying the Check Connection tool. Find why you're not getting the internet speeds you think you should be getting.

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